In line with its focus on spreading, developing and sustaining sustainability throughout the value chain, Ziraat Bank contributes to Turkey’s achievement of the sustainable development goals with its implementation of economic, environmental, social and governance (ESG) practices.
Within the general framework determined in the sustainability policy, Ziraat Bank continues to achieve healthy growth as a competitive, strong, high market value, globally integrated bank, guided by the principles of efficiency and responsible banking.
In this context, the Bank is determined to be “more than just a bank” in the field of sustainability, as in other areas, by constantly improving its sustainability performance in line with the principles of transparency, accountability, legal compliance and ethical banking.
Adopting an approach based on the fair sharing of the value it generates and accumulates with its employees, customers, shareholders and other stakeholders, Ziraat Bank transparently shares its economic performance as well as its developments in corporate, environmental and social issues.
Ziraat Bank updated its sustainability policy in 2023 and disclosed its updated policy to the public on its website.
https://www.ziraatbank.com.tr/en/Investor-Relations-ZB/Corporate-Governance/Documents/esimp.pdf
A summary of the topics which comprise Ziraat Bank’s sustainability policy is provided below.
Stakeholders* and Ziraat Bank
Ziraat Bank recognizes diversity in its workforce as a key component of its intellectual capital.
The Bank rejects any discrimination and inequality which would disrupt equal opportunity based on gender, physical disability, cultural views, social class or differences of opinion and thought. The Bank views training and development as an important element of the progress it aims to achieve in the field of sustainability and implements investments to promote the continuous development of our employees.
Aiming to deliver products and services with a strong customer-oriented value proposition to all segments of society with the principle of financial inclusion and improving customer satisfaction and loyalty, Ziraat Bank implements measures to improve financial literacy and raise awareness of sustainability.
The Bank prioritizes the development and maintaining of relationships with suppliers based on mutual benefit, respect and honesty.
*Employees, customers and suppliers
The Environment and Ziraat Bank
Ziraat Bank aims to control its direct and indirect environmental impacts, to manage the risks resulting from the climate crisis with the right strategies and technologies, and provides continuous improvements.
With its activities to measure and reduce greenhouse gas emissions, the Bank supports Turkey’s 2053 Net-Zero target, the National Contribution Declaration and the efforts to maintain global warming to be within 2°C, as set out in the Paris Climate Agreement, of which it is a stakeholder, and, if possible, to 1.5°C. Its commitment reveals its direct contribution to its global cause.
Ziraat Bank focuses on the efficient use of all natural resources which it consumes in its service cycle, especially energy, and prioritizes the use of renewable energy sources to meet its energy needs.
Considering the management of clean water resources as a key priority area, the Bank strives to ensure the accessibility and sustainable management of water and sanitary conditions for all.
Ziraat Bank and its contribution to Society
Ziraat Bank is focused on adding value to society, supporting social development with a multi-faceted approach, and continuing work that will bring about a wide ranging social impact.
Sustainability in Products, Services and Processes
Ziraat Bank also takes environmental and social issues into account in the processes of meeting changing customer demands and expectations, offering the right value proposition to the right customer at the right time, and efficiently evaluating new business opportunities provided by the markets.
The Bank generates integrated solutions with its domestic and foreign subsidiary banks, branches and financial companies in order to meet the financial needs of its customers as a whole.
It prepares financing packages to support SMEs, entrepreneurs, women and youth and increase employment.
Ziraat Bank aims the transition of its business processes to a digital environment at every possible point by utilizing sustainable technology solutions and developing them with a focus on sustainability. The Bank provides the best digital experience by offering products and services with high value proposition to meet the changing needs of its customers through the digital transformation.
