The Bank’s shareholder, employees, customers and suppliers constitute Ziraat Bank’s main stakeholder group. The Bank carries out its operations in constant communication and cooperation with its stakeholders in this group.
Stakeholder communication, most of which continues within the scope of the daily service cycle, provides an extremely valuable platform for Ziraat Bank to correctly understand and evaluate demands and expectations.
In addition to its main stakeholder group, Ziraat Bank is also in close contact with its other stakeholders including regulatory bodies, international banks, investors and credit rating agencies, the media, unions in various sectors, organizations and the broader society.
|
STAKEHOLDER GROUP |
INTERACTION FREQUENCY |
INTERACTION CHANNELS |
|---|---|---|---|
Main Stakeholders |
Employees |
As part of the business cycle - daily |
Employment process, training programs for employees, performance evaluation meetings, internal communication channels, executive interviews and informing/sharing meetings. |
Customers |
As part of the service cycle - on a 24/7 basis |
Ziraat Bank branches, alternative distribution channels (ATM, internet banking, mobile banking, call center), customer relations representatives, customer visits. |
|
Suppliers |
As part of the business cycle - daily |
The procurement process of all services outsourced by Ziraat Bank. |
|
Shareholder |
Annual General Meeting and in other necessary situations |
General Assembly Meeting (annual). Ziraat Bank also conducts studies to enlighten the public through the Financial Institutions and Investor Relations Unit. Annual reports and other presentations and statements posted on the Public Disclosure Platform come under this scope. |
|
Other Stakeholders |
Regulatory bodies |
As part of the business cycle - when deemed necessary |
Reports, correspondence and related meetings made in accordance with the legislation |
International banks and investors |
As part of the business cycle - daily |
Meetings and contacts held with World Bank, European Investment Bank etc. and other financial institutions which the Bank is in cooperation with. |
|
Credit Rating Agencies |
As part of the business cycle - when deemed necessary |
Meetings, reporting, presentations, correspondence. |
|
Sectoral unions and organizations |
As part of the business cycle - daily |
Meetings, presentations and daily communication actions. |
|
Media |
As part of the business cycle - when deemed necessary |
Actions to enlighten the public with a transparent and quick approach (press meetings, press bulletins, interviews, responding to questions etc.). |
|
Society |
As part of the social responsibility projects |
Corporate social responsibility projects and donation activities. |
